Copyright ©GrayMatter Networks 2026
We're working with the top Hotel Brands across the globe
While others also do Hotels, we only do Hotels. At GrayMatter Networks, we’re laser focused on the hospitality industry. It’s where we all got started
We have a global support team with decades of experience supporting hotels around the clock. Oh, we live answer support telephone calls too - The way a phone company should
Leverage voice, web chat, SMS or WhatsApp communication with your guests using industry leading AI tools to reduce phone calls to your front desk and operators - Linked with your ticketing systems and task management tools, it’s a game changer
Detailed reporting on your calls. Inbound, Outbound, talk time, wait time, abandonment rate, wrap up time, call volume by month, week, day or hour + real-time admin monitoring tools for listen, whisper, barge and alerts based on service level
Connect multiple Hotels to a centralized PBX and integrate your teams, services and products as one
Need an overflow service for live answered calls routed off-site to a team of experts? We have over 900 remote call center agents, broken into small teams supporting individual Hotels since 2013
Whatever you're looking for, we're able to help you with finding the perfect solution for you
"The response of the support team is probably the best of all my vendors. Cost is at least 2/3 cheaper than a conventional PBX system."
Brian ChambersRegional Director of IT, Viceroy Hotel GroupProvides all the features that you have with the major vendors, but without all the bureaucracy that you're used to going through, in order to get new features built."
David ThomsonCIO, Stay Pineapple Hospitality"The support is very attentive and responsive. The team that we work with is so awesome that you feel like you're part of their family."
David ShirleyInformation Technology, BENCHMARK"One of my best decisions when it comes to IT and technology because it really allowed us to take our company into the 21st century."
Brian RealbutoVP of Sales & Operations, Wonder Meats Inc"The response of the support team is probably the best of all my vendors. Cost is at least 2/3 cheaper than a conventional PBX system."
Brian ChambersRegional Director of IT, Viceroy Hotel GroupProvides all the features that you have with the major vendors, but without all the bureaucracy that you're used to going through, in order to get new features built."
David ThomsonCIO, Stay Pineapple Hospitality"The support is very attentive and responsive. The team that we work with is so awesome that you feel like you're part of their family."
David ShirleyInformation Technology, BENCHMARK"One of my best decisions when it comes to IT and technology because it really allowed us to take our company into the 21st century."
Brian RealbutoVP of Sales & Operations, Wonder Meats IncContact us for solutions tailored for hotels in the US & APAC.