SEE INSIDE YOUR NETWORK

KNOW WHAT THE BRAIN KNOWS

PURPOSE

In response to the complex needs of Network Management Services, our team has created VoIP Vision. This intuitive tool offers IT staff unparalleled “Intelligence at the Edge” to enable proactive maintenance and monitoring of vital hospitality technologies and telecommunications facilities. At the heart of VoIP Vision is a flexible troubleshooting and tracking platform focused on efficiently resolving 70% of all open tickets at Tier 1 levels.

DESCRIPTION

This next-generation innovation allows for timely updates and process control monitoring throughout the workstream. From Ticket Entry and Execution to Open Ticket Resolution and Reconciliation, VoIP Vision offers IT staff a “look inside” the process to maximize “visibility at the edge.” No matter if you’re an IT staff, reseller or corporate or local operator, VoIP Vision gives you each your own unique view to access, monitor and drill down on circuit information.

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TECH SPECS

  • Centralized, Secure Portal

  • Obtain Billing Information and Contract Details

  • Maintain Property Assets

  • Organize Technical Information and Serial Numbers for All Properties

  • Prioritize Serve Level Agreements and Porting Information

  • Real-Time Short Messaging (SMS)

  • Instant Messaging Automated Email

Other Products & Services

BE SURE TO ASK ABOUT…

  • GrayTeaml

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  • Cortex Hub Technology